EDC Technical Support Specialist - Bali (Prima Vista Solutions)

Join Prima Vista Solutions as an EDC Technical Support Specialist in the vibrant heart of Gianyar, Bali! In this critical role, you will ensure the seamless operation of Electronic Data Capture (EDC) systems, providing top-tier technical support to our clients. You'll be part of a dynamic team that drives innovation in the retail and hospitality sectors, leveraging cutting-edge technology to enhance customer experiences.

As an EDC Technical Support Specialist, you'll be the go-to expert for troubleshooting and resolving issues with EDC devices, such as POS systems, mobile payment terminals, and other related hardware and software. Your daily tasks will include on-site support, remote assistance, and system maintenance, ensuring that our clients' operations run smoothly and efficiently.

At Prima Vista Solutions, we offer a collaborative work environment, professional growth opportunities, and a competitive salary package. If you're passionate about technology and eager to make a difference in the retail and hospitality industries, we invite you to apply and be part of our journey in Gianyar, Bali.

📋 Tanggung Jawab Pekerjaan

• Provide technical support for EDC devices, including troubleshooting hardware and software issues.
• Perform on-site and remote installations, maintenance, and upgrades of EDC systems.
• Monitor system performance and implement improvements to enhance efficiency.
• Assist clients in configuring and optimizing EDC systems to meet their specific needs.
• Document technical issues, solutions, and maintenance procedures for future reference.
• Collaborate with the team to identify and implement new technologies and best practices.
• Ensure compliance with industry standards and regulations.
• Provide training and guidance to clients on the proper use and maintenance of EDC systems.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in technical support, particularly with EDC systems.
• Strong knowledge of EDC devices, including POS systems, mobile payment terminals, and related software.
• Proficiency in using tools like ServiceNow, Jira, and other IT service management software.
• Familiarity with industry standards and regulations, such as PCI DSS.
• Excellent communication and problem-solving skills.
• Ability to work independently and as part of a team.
• Certifications in relevant technologies, such as Cisco CCNA, CompTIA A+, or Microsoft Certified: Azure Fundamentals, are a plus.

🛠️ Keahlian

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