Front Office Professional - Hospitality & Tourism

Join our dynamic team in Bali as a Front Office Professional in the thriving hospitality and tourism sector. This role offers an exciting opportunity to work in some of Bali's most vibrant locations, including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung. You will be the first point of contact for our guests, ensuring their stay is seamless and memorable. Utilizing tools like PMS (Property Management System) and CRM (Customer Relationship Management) software, you will manage reservations, check-ins, and check-outs efficiently. Our company is renowned for its exceptional service standards and commitment to guest satisfaction, making it an ideal place to grow your career in hospitality.

As a Front Office Professional, you will handle a variety of tasks daily, from greeting guests to resolving their queries and ensuring all their needs are met. This role is perfect for those who thrive in a fast-paced environment and are passionate about delivering exceptional customer service. With a competitive salary of Rp 3,000,000 - Rp 3,250,000 per month, this position offers both financial rewards and the chance to work in one of the world's most beautiful destinations.

📋 Tanggung Jawab Pekerjaan

• Manage guest check-ins and check-outs efficiently using PMS and CRM software.
• Greet and assist guests upon arrival and departure, ensuring a warm and welcoming experience.
• Handle reservations, cancellations, and modifications, ensuring accurate and up-to-date records.
• Resolve guest queries and complaints promptly, maintaining high levels of customer satisfaction.
• Coordinate with housekeeping, maintenance, and other departments to ensure smooth guest experiences.
• Maintain accurate and detailed guest records, including special requests and preferences.
• Assist in training new staff on front office procedures and protocols.
• Stay updated with industry trends and best practices in hospitality and tourism.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in front office or related roles in the hospitality industry.
• Proficient in using PMS and CRM software, such as Opera, Sabre, or similar systems.
• Excellent communication and interpersonal skills, with the ability to handle multiple tasks simultaneously.
• Strong organizational skills with the ability to manage time effectively and meet deadlines.
• Fluent in English, both written and spoken, as it is the primary language of communication in the industry.
• Knowledge of local regulations and customs in Bali and Indonesia is a plus.
• Ability to work in a fast-paced and dynamic environment, with a positive and proactive attitude.
• Valid work permit and visa for Bali, Indonesia.

🛠️ Keahlian

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