E-Commerce Operations Specialist - Marketplace Growth & Management

Join Samagata Panen Sejahtera as an E-Commerce Operations Specialist and play a pivotal role in driving our online business growth. In this dynamic position, you will oversee the end-to-end management of our marketplace operations, ensuring seamless product listings, efficient order fulfillment, and exceptional customer service. Based in Jakarta Raya, you'll work closely with our team to leverage data-driven insights and cutting-edge tools to enhance our marketplace's performance and customer satisfaction.

As an E-Commerce Operations Specialist, you will be responsible for managing our product catalog, optimizing our order processing system, and ensuring our customers receive the best shopping experience. You'll use tools like Shopify, Google Analytics, and Facebook Ads Manager to drive traffic and sales. With 3-5 years of experience in e-commerce operations, you'll thrive in a fast-paced environment where your strategic insights and operational expertise will be crucial in achieving our growth targets.

📋 Tanggung Jawab Pekerjaan

• Manage and optimize our product catalog, ensuring accurate and up-to-date listings across all platforms.
• Oversee order fulfillment processes, from order processing to delivery, ensuring timely and efficient service.
• Monitor and analyze sales data to identify trends and opportunities for growth.
• Implement and manage marketing campaigns using tools like Google Ads and Facebook Ads Manager.
• Collaborate with our customer service team to resolve issues and ensure high customer satisfaction.
• Stay updated with industry trends and best practices in e-commerce operations.
• Work with our IT team to ensure our e-commerce platforms are running smoothly and efficiently.
• Develop and implement strategies to improve our marketplace's performance and customer experience.

🎓 Kualifikasi & Syarat

• 3-5 years of experience in e-commerce operations or a related field.
• Proven experience in managing product catalogs and order fulfillment processes.
• Strong analytical skills with the ability to interpret sales data and make data-driven decisions.
• Proficiency in using e-commerce platforms like Shopify and tools like Google Analytics.
• Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
• Strong problem-solving skills and the ability to work under pressure.
• Bachelor's degree in Business Administration, Marketing, or a related field.
• Certification in e-commerce operations or related fields is a plus.

🛠️ Keahlian

Lowongan Terkait