Customer Relationship Officer - Electronics (CRO Tangerang)

Join KB Finansia Multi Finance (Kreditplus), a leading financial services company in Indonesia, as a Customer Relationship Officer - Electronics (CRO Tangerang). In this dynamic role, you will be the face of our brand, building strong relationships with customers and ensuring their needs are met. Based in Tangerang, you'll work closely with our sales team to provide exceptional service and support to our valued customers.

As a CRO, your daily tasks will include managing customer inquiries, resolving complaints, and providing product information. You'll use our CRM system, Salesforce, to track customer interactions and ensure follow-ups are made. This role offers a unique opportunity to grow within a reputable company and develop your skills in customer relationship management.

📋 Tanggung Jawab Pekerjaan

• Manage customer inquiries and complaints, ensuring timely and satisfactory resolutions.
• Provide product information and promotions to customers.
• Track customer interactions using Salesforce CRM.
• Ensure follow-ups are made to maintain customer satisfaction.
• Build and maintain strong relationships with customers.
• Assist in sales activities by providing customer insights and feedback.
• Participate in training programs to enhance customer service skills.
• Contribute to the achievement of sales targets and customer satisfaction metrics.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or related field.
• Minimum 2 years of experience in customer service or sales roles.
• Strong communication and interpersonal skills.
• Proficiency in using Salesforce CRM.
• Familiarity with electronic products and services.
• Ability to work in a fast-paced environment.
• Willingness to travel to customer locations.
• Ability to meet sales targets and customer satisfaction metrics.

🛠️ Keahlian

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